Returns and Refund Policy
Last Updated: July 2026
At Gloorify, customer satisfaction is important to us. If you experience any issues with your order, we're here to help. Please read this Returns & Refund Policy carefully before making a purchase.
Return Eligibility
You may be eligible for a return, replacement, or refund if:
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You received the wrong item.
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Your item arrived damaged or defective.
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Your order was lost during transit.
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Your order arrived significantly different from its description.
To be eligible, please contact us within 7 days of receiving your order and provide:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem (if applicable)
Our customer support team will carefully review your request and determine the most appropriate resolution.
Non-Returnable Items
Returns or refunds cannot be provided in the following situations:
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You changed your mind after placing your order.
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The item has been used, damaged, or altered after delivery.
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The product was damaged due to misuse, improper handling, or normal wear and tear.
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The request is submitted after the eligible return period.
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Minor variations in color or appearance caused by screen settings, lighting, or photography.
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Delivery delays caused by customs clearance, weather conditions, public holidays, or shipping carriers.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
After reviewing your request, we may offer one of the following, depending on the circumstances:
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A replacement item
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A partial refund
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A full refund
Lost Packages
If your shipment is confirmed lost during transit, we'll investigate the matter with the shipping carrier.
If the package cannot be located, we may provide a replacement or issue a full refund, depending on the outcome of the investigation.
Refund Process
Once your refund request has been approved:
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Refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
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Shipping fees (if applicable) are generally non-refundable unless the refund is due to our error or a damaged, defective, or incorrect item.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has entered processing or has been shipped, it can no longer be cancelled.
If you need to cancel your order, please contact us as soon as possible after placing it.
Return Shipping
If a return is approved, our customer support team will provide detailed return instructions.
Please do not send any items back without prior authorization, as unauthorized returns may not be accepted.
Depending on the reason for the return, customers may be responsible for return shipping costs unless the return is the result of our error or the item is damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, we're here to help.
📱 +92 329 3579017
Customer Support Hours
Monday – Sunday
9:00 AM – 9:00 PM (Pakistan Standard Time – PKT)
We aim to respond to all customer inquiries within 24 hours during business days.